CRIM 101 Chapter Notes - Chapter 7: Production Planning, Supply Chain Network, Business Process
12 Jun 2013
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Information systems affect competitive advantage by making primary and support activities more productive than those of other companies. Applied debit, credit to general ledger and balanced company"s account records. Inventory merged into operations/ manufacturing: more features/capabilities added within each field. Problem: functional silos systems were not inter related to one another. Created to assist with single functions while integrating activities across various business processes. Requires many departments to work together: may have no clear authority. Interorganizational systems systems used by two/more related companies. Assess how well product-marketing efforts are working for each product and allows adjustment. Other functions lead tracking, sales forecasting, customer management, customer service. Can be done in the store or online. Track orders through fulfillment process, handling back orders and order changes as well as providing order status. System: inventory management systems analyze sales activity and generate product orders (ims)
