CRIM 101 Chapter Notes - Chapter 10: Itil, Project Management Professional, Project Management Institute
12 Jun 2013
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Document Summary
Knowledge of how it department works more effective manager/executive. 2 activities that it department provides: maintain current it infrastructure. Renewing/adapting infrastructure to keep it working effectively in the future. It operations = delivery of service, maintenance, protection, management of it infrastructure. It specialists specialize in one particular technology (ie. networking, os) & work to improve efficiency/security of entire sets of systems that support operations production systems. Renewal/adaptation of it infrastructure through projects: workers specialize in many technologies because projects are temporary and change existing infrastructure. Large projects high profile, high cost, changes status quo, funded outside of it budget. Provides project managers, sponsors, team leaders with array of accepted project management techniques and practices. Offers certification called project management professional (pmp) with 250,000 members. Information technology infrastructure library (itil: well recognized collection of books that provide framework of best practice approaches to it operations, management procedures that allow businesses to achieve value from it operations.
