SOC366H1 Lecture Notes - Middle Management, Hamburger University, Process Theory
Document Summary
Lecture#7 controlling work and workers: from scientific management to emotional labour. Emotional labour as an extension of control over the labour process. Labour process refers to 3 activities: how labour is used to produce goods and services test**: allocation of labor to different aspects of production/service. Employers assigning certain jobs to certain people: the use of technology. Assembly line allocates and controls labour: intensity of effort. Degree of effort employers seek from employees to get job done. i. e. pace of work on assembly line keeps on moving, have to keep up. Focus= power relations: between employers, management and workers. Workers response is to those efforts: the power of the employer to decide, workers have power to resist or adapt, view of the worker = work has personal value. Karl marx: what work is: all labour creates value. People are creative and we express our autonomy through things we produce.
