RSM219H1 Lecture Notes - Coffee Time, Headhunting, Air Canada
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RSM219H1 Full Course Notes
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Operations explained and defined: business: organized effort to produce things that customers will buy . Implies: ability to make/produce/provide/supply the things customers want: business must be managed so that the product it claims to offer is indeed what it can offer. Trivial example: a coffee shop must be able to make coffee, have it available around coffee time: operations management . Direction and control of the processes that transform resources into finished goods. Management of creation of goods and services using the factors of. Why operations , not production production: the world production implies that canadian businesses make tangible. Products in fact, 80% of canadians work in services finance, medicine, accounting, law, etc. do not produce tangible products these services do need to be planned, managed, supplied. But not produced thus: operations : examples of services finance: making loans, taking deposits, investment advice consulting services marketing consulting, head-hunting transportation: air canada, ttc, taxis.
