COMM 103 Chapter 9: Chapter 9.docx

• School: Queen's University
• Department: Commerce
• Course: COMM 103
• Professor: Gregory Libitz

Document Summary

Operations mgnt is all about the ability of a company to control/ improve its business processes and fundamentally focuses on the design and development of such processes. To be successful, a business must develop and maintain efficient and effective operational processes. Successful org"s understand the interconnectivity of strategy, business structure, and operations & seek to ensure that all three are integrated into the decision making process. & that both the structure & operations are aligned & in support of the orgs strategic intent. These three components result in getting the right prod/serv to the right customer, at the right time, at the right place, and at the right price. Operations mgnt is all about the effective design, development, and mgnt of the processes, procedures, and practices embedded within an org"s bus system for the purpose of achieving of strategic intent.