ENGL210F Lecture Notes - Proxemics, Business Ethics, Cognitive Dissonance
7 Sep 2013
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Document Summary
Message: any type of oral, written, or non-verbal communication by a sender to an audience. Sender: the participant in the transaction who has an idea and communicates it by encoding it in a message. Encoding: the act of converting ideas into code to convey a written, oral, or non-verbal message. Channel: a communication pathway or medium over which a message travels. Spoken, letter, memo, report, phone, computer (e-mail), voice, gesture. Receiver: the person for whom a message is intended, who decodes the message by extracting meaning from it. Decoding: the act of extracting the meaning from spoken, written, and non-verbal communication. Feedback: the receiver"s response to a message that confirms if the original message was received and understood. Noise: any form of physical or psychological interference that distorts the meaning of a message. Communication barriers: problems that can affect the communication transaction, leading to confusion or misunderstanding. Channel overload: the inability of a channel to carry all transmitted messages.
