ENGL210F Lecture Notes - Etiquette In Technology, Instant Messaging, Email
7 Sep 2013
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Document Summary
Memo: a specially formatted document that is sent to readers within an organization. E-mail (electronic mail): messages distributed by a computerized mail service. Header: a block of text appearing at the top of a document. Headings: visual markers constituting of words or short phrases that indicate the parts of a document and signpost its organization. Boldface: a thick, black typeface used for emphasis. Bullets: visual cues, usually large round dots or squares that set off items in a vertical list of emphasize lines. Subject line: indicates the title, topic, or purpose of a document, used to file and retrieve the document; it tells readers what is important about the document. Italics: sloping letters used for emphasis or to distinguish foreign words. List: a group of three or more logically related items presented consecutively to form a record or aid to memory. Chunking: the grouping of items of information together to be remembered as a unit.
