BU111 Lecture Notes - Bachelor Of Business Administration
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BU111 Full Course Notes
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What is a model: a model is a representation of reality. Achieving financial performance (need to make profit: shareholders: firm making for every dollar invested. Meeting customer needs: beat competitors by understand needs and address with product offerings, monitor customers and desires and needs. Providing quality products and services: world-class level of service and quality. Encouraging innovation and creativity: people-driven type of activity. Gaining employee commitment (most important: people: good manager: lead people, direct people, get people motivated to achieve the goals the organization set out for itself, your people are the ones really leading you to success. It is the job of every manager to help his respective organization achieve these five critical success factors. Business stakeholders: individuals or groups who depend on a company for the realization of their personal goals and upon whom the company is dependent for the realization of its goals.