GMS 200 Chapter Notes - Chapter 13: Management Information System, Customer Relationship Management, Crisis Management

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Sui Sui

Document Summary

Knowledge and knowledge workers provide a decisive competitive factor in today"s economy. Knowledge worker: someone whose value to the organization rests with intellect, not physical capabilities. Intellectual capital: shared knowledge of a workforce that can be used to create wealth. Information and knowledge basic linkages (cont. ) Knowledge and intellectual capital are irreplaceable organizational resources. The productivity of knowledge and knowledge workers depends on: computer competency, information competency. Information drives management functions: timely, high quality, complete, relevant, understandable. Figure 13. 1 internal and external information needs of an organization. Implications of it for relationships with external environment: Helps in monitoring outsourcing and other business contracts. Figure 13. 2 information technology is breaking barriers and changing organizations. Information exchanges with the external environment: gather intelligence information, provide public information. Information exchanges within the organization: facilitate decision making, facilitate problem solving. Information system: use of the latest it to collect, organize, and distribute data for use in decision making.