MGTA01H3 Chapter Notes - Chapter 2: Total Quality Management, Gross Domestic Product, Business Process

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13 Sep 2013
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MGTA01H3 Full Course Notes
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Responding to the productivity challenge a nation"s productivity should increase as rapidly as that of competitor nations four factors interact in this process: customers, quality, productivity, and profits. Measuring productivity labour productivity: partial productivity ratio calculated by dividing gross domestic product by total number of workers. Most countries keep accurate records on employment and hours worked firms that compete internationally have more incentive to be more productive. Productivity among global competitors the answer lies in many factors: technologies, human skills, economic policies, natural resources, and even in tradition. Canada"s competitiveness is a concern because we have been living off our rich diet of natural resources. Managers use information about productivity trends to plan for new products, and funds to stay competitive in the years ahead. Total quality management companies must take quality into account. Juran"s quality trilogy , quality planning, quality control, and quality improvement, was the first structured process for managing quality.

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