ITM 330 Chapter Notes - Chapter 1: Enterprise Resource Planning, Customer Relationship Management, Business Process

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 330
• Professor: Selcuk Savas

Document Summary

Enterprise resource planning (erp) systems are core software programs used by companies to integrate and coordinate information in every area of the business. Most companies have four main functional areas of operation: marketing and sales (m/s), supply chain management (scm), accounting and finance (a/f), and, human resources (hr) Thus, you might conclude that what happens in one functional area is not closely related to what happens in others. An information system (is) includes the people, procedures, software, and computers that store, organize, analyze, and deliver information. Because several functional areas are involved in the repair and return of the mobile phone back to the customer, the handling of the repair is a business process. Information systems that are designed so functional areas share data are called integrated information systems: with enhanced information flow, communication between parts of the company improves, productivity increases, and costs decrease.