CMN 124 Lecture Notes - Tonne
22 Sep 2013
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Closing restate the main point, content information. Put a deadline (end date) when we need the information. Adjustment (complaint message for your rights, their wrongs) return company will do something to settle the claim. Asking info that you need in order to do the job. To build goodwill good image of the writer and the writers organization. To eliminate the need for future message on the same subject. Letters send outside of your organization. (charities, junk mail, banks paper messages) Memos send inside your organization (organize the info) Socialcues getting photos than just a message. Use the direct patterns for positive informative messages. Question or polite command (eg could you please answer . etc ) Ude a summary statement to introduce multiple request/questions. Use bulletin list (easily answer the question) *tone don"t be rude/too polite. Use positive language to communicate good will. Determine the correct person to handle the response.
