HRM200 Lecture Notes - Anger Management, Customer Service Training, Takers

• School: University of Waterloo
• Department: Human Resources Management
• Course: HRM200
• Professor: Katrina Di Gravio

Document Summary

A procedure for providing new employees with the basic background information about: Opportunity to instill company"s values and understanding the culture, background information about the organization, benefits, policies and procedures. Hoping to reduce the shock and help you fit into the company and outline expectations of the organization and your position. Improved job performance knowing what the expectations are for you, the work you are going to do, how you are going to perform, and the culture of the organization. Reduced first day jitters and reality shock warm people up to the organization. Foundation for ongoing performance management you know the expectations and you have had/will have time to sit down with your manager to talk about job performance expectations. Improved productivity if you know the expectations, you will do it. Improved retention levels and reduced recruitment costs balance supply and demand. Union versus non-union employees unions have contract. Multi-location organizations hr implications for different locations.