COMM 190 Chapter Notes - Chapter 2: Purchase Order, Tim Hortons, Total Quality Management

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Document Summary

Chapter 2: business process, management, and decision making. Think about ordering a coffee and muffin from tim horton"s. It is a series of tasks or steps designed to produce a product or service aka bus. Activities can consist of purely manual activities, be automated/computer controlled, or be a combination of the two: transform resources and information into a different resource or information. Resources are items of value can be labour, inventory, materials. Facilities are structures used within the business process resources can be stored here: includes factories, equipment, trucks, filing cabinets, databases, etc. Information is knowledge defined from data where data is recorded facts or figures: it is also data that is presented in a meaningful context. Business process modelling notations are a standard set of terms and graphical notations for documenting business processes. Always based on complete and accurate information and has been processed as expected. Always cross-check information that you are using to make sure it is accurate.

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