ADM 2336 Chapter Notes - Chapter 1: Westjet, Job Satisfaction, Job Performance
3 Oct 2013
School
Department
Course
Professor
Document Summary
An integrative model of ob. Relationship between firm diversification and firm profitability. Job performance | organizational commitment. Organizational structure | organizational culture and change. Individual characteristics and group mechanisms. Personality, cultural values, and ability | teams, diversity, and communication. Power, influence, and negotiation | leadership styles and behaviour. The value of an integrative model. Inimitable resources are those that are incapable of being imitated or copied. People create history experience, wisdom and knowledge. Being established in an industry (westjet) People make many small decisions day in and day out. Big decisions can be copied (diet coke with line) In order to mimic, competitors must pay attention to the little day- to- day actions (westjet flight attendants) People are the source of socially complex resources, such as culture, teamwork, trust, and reputations. These resources are termed socially complex, because it is not always clear how they came about. How do we know what we know about.
