RMG 301 Chapter Notes - Chapter 1-4: Operations Management, Social Sustainability, Supply Chain
9 Oct 2013
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Document Summary
A process of transforming data into actions through analysis and insights in the context of organizational decision making and problem solving. A clearly defined set of tangible (goods-content) and intangible (service-content) features that the customer recognizes, pays for, uses, or experiences. A product that does not quickly wear out and typically lasts at least three years. An organization"s commitment to address current business needs and economic vitality, and to have the agility and strategic management to prepare successfully for future business, markets, and operating environments. An organization"s commitment to the long-term quality of our environment. A physical product that you can see, touch, or possibly consume. Any episodes, transactions, or experiences in which a customer comes into contact with any aspect of the delivery system, however remote, and thereby has an opportunity to form an impression. A product that is no longer useful once it"s used, or lasts for less than three years.
