RSM100Y1 Chapter Notes - Chapter 10: Goal Setting, Frederick Herzberg, Job Satisfaction
Document Summary
Employee behavior the pattern of actions by the members of an organization that directly or indirectly influences the organization"s effectiveness. Performance behaviors the behaviors that directly targeted at performing a job. (simple or complex) Organizational citizenship provide positive benefits to the organization but in more indirect ways. (good or bad) Counterproductive behaviors those that detract from organizational performance. Absenteeism occurs when an employee does not show up for work. Turnover the percentages of an organization"s workforce that leaves and must be replaces. Turnover is natural, but a high turnover rate will cause: numerous vacancies, disruption in production, decreased productivity and increased retraining costs. Theft and sabotage - direct financial costs for organization. Sexual/racial harassment lowers morale, producing fear, and driving off valuable employees. Individual differences phsycial, psychological, and emotional attributes that vary from one person to another. Personality the relative stable set of psychoclogical attributes that distinguishes one person from another.
