Management and Organizational Studies 1021A/B Chapter Notes - Chapter 1: Baby Boomers, Total Quality Management, Outsourcing

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 1021A/B
• Professor: Kevin Thompson

Document Summary

#1 job characteristic: free from harassment and discrimination. Baby boomers: tendency to be competitive, optimistic, and respond well to hierarchy. Benchmarking: looking at the best practices in other companies that can be brought into yours to enhance performance, whether they are competitors or not. Compensation: developing and administering pay and benefits programs that will attract and retain employees. Conference board of canada: organizations look to adopt a can do attitude to produce new and improved processes, products, and services. Core competency: a combination of knowledge skills and characteristics needed to effectively perform a role in an organization. Employee and labour relations: ensuring that there are positive and constructive relations between the employees and their supervisors or managers and or union representatives. Employee: contract workers, people from other organizations working on a project or any other similar working relationship. Family friendly: describes how some employers are taking their employees personal needs into consideration.