ADM 1300 Chapter Notes - Chapter 7: Henri Fayol, Consumer Protection, Carry Out

• School: University of Ottawa
• Department: Administration
• Course: ADM 1300
• Professor: Matthew Archibald

Document Summary

Measuring managerial performance: efficiency - the amount of resources incurred to produce goods and services (doing things right), effectiveness - how well the organization is doing in meeting its goals (doing the right things) These people are in the head office where they deal with finance, consumer affairs, real estate, information technology, sales and operations. They make long-range plans for their organization such as introducing new products, purchasing companies or even enter a new geographical market. Examples: chief executive officer, chief financial officer, executive vice-president premier, mayor: middle management. Middle managers focus their attention on specific operations, products or customer groups. They develop detailed plans and procedures to carry out the firm"s strategic plans. They focus on the products to be sold and on the customers who will buy the products and lead to the profit growth the ceos expect.