MGM101H5 Study Guide - Operations Management, Hawthorne Effect, Total Quality Management
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MGM101H5 Full Course Notes
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Document Summary
A formal process whereby managers choose goals, identify actions to attain those goals, allocate responsibility for implementing actions to specific individuals or units, measure the success of actions by comparing actual results against the goals, and revise plans accordingly. An action that managers take to attain the goals of an organization. The process of thinking through on a continual basis what strategies an organization should pursue to attain its goals. The process of deciding who within an organization will perform what tasks, where decisions will be made, who reports to whom, and how different parts of the organization will coordinate their activities to pursue a common goal. The process of monitoring performance against goals, intervening when goals are not met, and taking corrective action. A factor, monetary or nonmonetary, that motivates individuals to pursue a particular course of action. The process of motivating, influencing, and directing others in the organization to work productively in pursuit of organization goals.
