BU288 Chapter Notes - Chapter 10: Fax, Nepotism, High-Context And Low-Context Cultures
Document Summary
Communication the process by which information is exchanged between a sender and a receiver. Effective communication communication whereby the right people receive the right information in a timely manner. Chain of command lines of authority and formal reporting relationships. Downward communication information that flows from the top of the organization to the bottom. Upward communication information that flows from the bottom of the organization to the top. Horizontal communication information that flows between departments or functional units, usually as a means of coordinating effort. Deficiencies in chain of command: informal communication, filtering the tendency for a message to be watered down or stopped during transmission. On the other hand employees are supposed to filter information. Upward filtering occurs since employees are afraid their boss will use the information against them. Downward filtering occurs due to time pressures or lack of attention to detail.
