BU288 Chapter Notes - Chapter 12: Assertiveness, Scapegoating, Machiavellianism
Document Summary
Power the capacity to influence others who are in a state of dependence. Legitimate power power derived from a person"s position or job in an organization. The higher up the organization"s hierarchy, the more legitimate power the members possess. Reward power power derived from the ability to provide positive outcomes and prevent negative outcomes. Managers can recommend raises, do performance evaluations, and assign preferred tasks. Coercive power power derived from the use of punishment and threat. Managers may be able to dock pay, assign unfavourable tasks, or block promotions. Referent power power derived from being well liked by others. Expert power power derived from having special information or expertise that is valued by an organization. Empowerment giving people the authority, opportunity, and motivation to take initiative and solve organizational problems. People who are empowered have a strong sense of self-efficacy (feel they are capable of doing their job well.
