ADMS 2400 Chapter Notes -Emotional Contagion, Emotional Labor, Goldbricking

• School: York University
• Department: Administrative Studies
• Course: ADMS 2400
• Professor: Julia Richardson

Document Summary

Organizational commitment is the desire of an employee to remain a member of the firm (voluntary and involuntary) Withdrawal behavior is a set of actions that employees perform to avid the work station. Affective commitment: emotional attachment to the organization (you want) Continuance commitment: an employees desire to remain a member of a firm due to the awareness of the costs of leaving. Normative commitment: remaining a member due to a feeling of obligation. Focus of commitment: people, places, and things that inspire someone to remain a member of the firm. Cyberloafitng: using internet email and messaging for they are not tasks personal enjoyment. Physical withdrawal: actions that provide a physical escape like tardiness, long breaks, missing meetings, absenteeism (do not show up for an entire day of work), quitting. : various withdrawal behaviors are: independent forms model, compensatory forms model uncorrelated.