ADMS 2400 Chapter Notes -Mental Models, Jargon, Organizational Learning

• School: York University
• Department: Administrative Studies
• Course: ADMS 2400
• Professor: Julia Richardson

Document Summary

Topic 6 understood between two or more people. Communication is the process by which info is transmitted and. Frequent, timely, and accurate communication is most effective. Communication is not a free flowing conduit, there is noise hampering it like psychological, social and structural barriers. Communication depends on the ability to efficiently encode and decode info. 3) shared mental models of the comm context: communication is not a free flowing conduit, there is noise hampering it like psychological, social and structural barriers: experience encoding: the greater practice means easier and effective transmission. Two types of channels: verbal and nonverbal. Nonverbal communication is less rule-bounded, some nonverbal gestures are misinterpreted while others are universally recognized (smile) Email is a problem because of the poor medium of emotions, reduction of politeness/respect (messages can be sent before emotions subside and there is low social presence) , poor medium for complex situations, contributes information overload.