ITM 100 Lecture : ITM100 Ch8Lecture.docx

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 100
• Professor: Ron Babin

Document Summary

45q, 15q on ch1-6, 30q on ch7-12 worth 15% Case study- written response to a business scenario applying concepts from course 5q worth 20% Knowledge management (km) involves capture, classifying, evaluation, retrieving and sharing info in a way that provides decision and actions. Knowledge management system (kms) supports the capturing, organization and dissemination of knowledge (know how) throughout an organization. ^ effective information allows the workers to put in effective use. Explicit knowledge (not secret) consists of anything that can be documented, achieved and codified often with the help of it. Tacit knowledge knowledge contained in people"s head. Two best practices for transferring or recreating tacit knowledge: Shadowing less experienced staff observer more experienced staff to lean how their more experienced counterparts approach their work. Joint problem solving a novice and expert work together on a project. Crowdsourcing the wisdom of the crowd (ask as many people) Synchronous communication set time to answer.