ADMS 3410 Chapter 1: Chapter 1 notes Chapter 1 notes
16 Oct 2011
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Lack of training = accidents, injury, deaths. Training & development is: acquiring knowledge, skills, abilities and developing all these for future jobs and responsibilities. Performance management: creating expectations and creating ways to improve performance through monitoring success. Ensures accountability for behaviour & results this is not a single training program like performance appraisal but a long process involving activities to improve. Training benefits: achieves objectives, improves attitudes, performance & motivation and is key for retention of qualified employees. Development: is he acquisition of skills for long term purposes like future responsibilities. This is to prepare for promotions and additional responsibilities. Increase strategy, effectiveness and improve employee recruitment & retention. Trained employees do better work, make fewer errors, less supervision, more positive attitudes and have lower rates of attrition. 6% payroll on training but 57% higher sales /employees. Intrinsic benefits: confidence +, self esteem +, involvement +, job satisfaction+ Extrinsic benefits: earnings+, performance +, job security+, opportunities + for society.
