GMS 200 Chapter 4: GMS200 - Chapter 4 Notes

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Jian Guan

Document Summary

Study question #2"s answer: external customers purchase the organization"s goods or utilize its services. Study question #3"s answer: quality organizations understand and respond to customer expectations of quality products and services, total quality management (tqm, quality principles are an integral part of an organization"s strategic objectives. Applying them to all aspects of operations. Training in the fundamentals of quality assurance: continuous improvement. Seeking ways to improve on current performance: quality circles. A small group of workers who meet regularly to discuss ways of improving quality: quality, technology, and design , lean production. Uses new technologies to streamline systems: flexible manufacturing. Processes can be changed quickly to produce different products or modifications of existing ones: agile manufacturing/mass customization. Important cultural values include: performance excellence, innovation, social responsibility, integrity, worker involvement, customer service, teamwork, value-based management, describes management who actively help to develop, communicate, and enact shared values, criteria for evaluating core values: