MGT 304 Study Guide - Midterm Guide: Emotional Labor, Cognitive Dissonance, David Keirsey

• School: University of Miami
• Department: Management
• Course: MGT 304
• Professor: George Williamson

Document Summary

Cognitive dissonance: a psychologically disturbing state of inconsistency between and individual"s attitude and his/her behavior. Affect: a broad range of feelings that people experience. Emotions: shorter, happen because of a trigger. Moods: longer, not as obvious on where they come from. Positive affect: how much you"re seeking rewards in life, how much you"re engaging in life low in positive affect-bored high in positive affect-excited. Negative affect: has to do with avoidance and fear. Low in negative affect- chilling high in negative affect-high in avoidance, fear, nervous. Emotional dissonance: inconsistencies between emotions we feel and emotions we project. Ability to understand and deal with emotions and manage relationships effectively. Personality combines a set of physical and mental characteristics that reflect how a person looks, thinks, acts, and feels. Ego self(conditioned self): always changing according to experiences and the expectation of self and others. When triggered the ego will go into defense, and irrational reaction.