GRA 216 Lecture Notes - Lecture 4: Service-Level Agreement, Decision Support System, Variable Data Printing
22 Nov 2013
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Request for proposal: for value-added services. Rfi (to learn about the print/info) before rfp. Understood it"s the intent: definitely going ahead with it. Can also stand for request for qualifications. All set up in advance so framework can be solved. Service level agreement: what is our obligation: ex: fixed in 3 hours. Forced to respond too make it expensive that no one will ever look at it. Make it hard for competition to win. Go for a higher price even if you don"t want to win. When you don"t want the job, make the cost of the job higher. Rfps take a considerable amount of time to make. If you don"t respond 2 3 times in a row you"ll be off the vendor list. Customers value your response: taking advantage as they want to compare your numbers with another company"s. Know if they"re looking for a better process. Soft proofing is what most companies are still looking for.
