COMMERCE 1BA3 Chapter Notes - Chapter 12&13: Organizational Conflict, Role Conflict, Whistleblower
Document Summary
Power: the capacity to influence others who are in a state of dependence. Just because target of power is dependent on power-holder does not mean that a poor relationship exists. Power can flow in any direction in an organization (members at lower levels can have power over members at higher levels in some circumstances) An individual or a group can have power. Power comes from position one holds in an organization or resources they are able to command. Cannot influence if people do not respect position or value resources. Legitimate power: power derived from a person"s position or job in an organization. Higher members in organization possess more legitimate power. Organizational equals have equal legitimate power (ex. all vice-presidents) Some people are more likely than others to invoke their legitimate power. Employees follow their boss"s direction because of legitimate power. Reward power: power derived from the ability to provide positive outcomes and prevent negative outcomes.