Management and Organizational Studies 3305A/B Lecture Notes - Job Satisfaction, Flight Management System, Traffic Collision Avoidance System
5 Dec 2013
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Document Summary
When a machine assumes a human operator"s task but, human being is still central to machine. System performance is linked to human attention + perception + cognition in managing the automation: automation performance depends on interaction of people with technology. Impossible or hazardous: automatic readers for visually impaired, robotic handling of dangerous material, difficult or unpleasant. Flight management system: extend human capability, autopilots pilot can pay attention to other things, technically possible, automated phone menuss. Action selection + choice (tcas tells you what to do) Control + action execution (tcas does it for you not possible, but you get the point) Perceived reliability is what is important (i. e. when tcas first came out, not crazy reliable that gen of pilots hate) Trust should be well calibrated: trust in proportion to reliability. Human trust in automation is not well calibrated: too low (distrust, too high (over-trust) Occurs when people trust automation too much.
