MHR 405 Study Guide - Midterm Guide: Job Enrichment, Nonverbal Communication, Voice Change

• School: Ryerson University
• Department: Human Resources
• Course: MHR 405
• Professor: Gary Allen

Document Summary

Organizational behaviour study of what people think, feel & do in organizations. Organizations compose groups of people working interdependently & interact with each other to achieve common purpose, collective entity. 4 perspectives of organizational effectiveness: open systems perspective. Live within & depend on external environment for resources (eg. marketplace, jobs) Effective organizations: maintain close fit with changing conditions, transform inputs to outputs efficiently & flexibly. Technology: jobs, work processes, it: organizational learning perspective. Organization capacity to acquire, share, use & store valuable knowledge (organizational memory) Intellectual capital: human capital = skills, abilities, knowledge, structural capital = knowledge captured & documented, relationship capital = customers, suppliers, mutual value. Organizational memory store & preserve intellectual capital (keep knowledgeable employees, transferring knowledge to others, transfer human to structural capital, unlearn bad practices: high performance work practices perspective. Workplace practices that leverage potential of human capital.