Psychology 2061A/B Chapter Notes - Chapter 7: Central Tendency, Illusory Superiority, Job Analysis
8 Dec 2013
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Research has demonstrated that training the raters increases accuracy and decreases rating errors. One method of training is called frame of reference . Gives the raters extensive knowledge of many types of decisions and practices. Uses job analysis to train & give feedback to the people who are rating employees. Gives trainees examples of how experts would be doing the rating. Raters should be observing behaviour, and evaluating and rating behaviour throughout the performance (rather than all at once) This way, the person who provides the ratings has to focus on employee"s behaviours. Not interested in traits focusing on job related behaviours instead. By recording all of this information about an employee"s performance, the organization has concrete information to support their decisions. Extreme and unusual behaviours are remembered much more than common behaviours. Tend to look for behaviour that is consistent with our opinion of the person. Examples of particularly poor or excellent performance.
