BCOR 1015 Study Guide - Midterm Guide: Test Data, National Labor Relations Board, Great Man Theory
9 Dec 2013
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1 differ from delivering a travel experience on a plane. Why is it so important to get right: provides competitive advantage, new strategies are needed in a new economic / global environment, quality is a major focus today and a key measure of business success. Operations management: the development and administration of the activities involved in transforming resources into goods and services, how to take everything and produce a product. What do they do: choose what product or service, choose which processes are used? (efficiency and standardizing, choose which facilities, location, layout, capacity, optimize productivity, efficiency, cost savings (technology, how to improve, control and measure quality. Why operations management: delivering services differs from manufacturing goods in several ways, ex. Quality management tools: statistical process control (spc, iso 9000 and other industry. 3: how you manage your business the best way and your employees the right/most ethical way, study of peoples behavior, do what works do whats right .
