COMMERCE 1BA3 Study Guide - Final Guide: Organizational Conflict, Role Conflict, Corporate Social Responsibility
11 Dec 2013
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Ex. job fair, career fair, handshake, psychological contract, listening to boss talk about job. Employees begin with certain expectations about organization and job. If unmet will result in dissatisfaction, turnover, etc: encounter: Orientation program (policies, procedures, job duties, benefits, meeting coworkers etc. ) Benefits of a good orientation program: shows organization values to employee, reduces employee anxiety and turnover, reduces start-up costs, clarifies job and organizational expectations, improves job performance, change (settling in): Transition from being an outsider to feeling like an insider . Usually involves taking on new attitudes, values, behaviours to align with organization"s. Misalignment: employee starts to conform and do not like it, causes dissatisfaction and turnover. Collective: the group of new recruits go through the same set of experiences. Individual: going to process the recruits one by one; almost in isolation; want to have unique socialization process for each person: formal vs. Formal: put recruits through experiences that are tailored just for the newcomers.
