COMMERCE 1BA3 Lecture Notes - Organizational Conflict, In-Group Favoritism, Negotiation
15 Dec 2013
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Document Summary
Traditional: negative, dysfunctional, detrimental, distracts managers by reducing concentration on the job, managers motivated to eliminate or suppress conflict. Contemporary: benefits of conflict are recognized (catalyst for change, innovating and organizations may reset priorities and reevaluate goals, realization that suppressing conflict can lead to further negative consequences, conflict is seen as inevitable rather than avoidable. Group identification and intergroup bias: conflict because my goals are not your goals. Difference in power, status and culture: power one way vs two way, status killer phrases and squishing creativity, culture clashes and acquisitions. Scarce resources: limited dollars, lab, admin, time etc. Relationship conflict (the who: interpersonal tensions among individuals that have to do with their relationship per se, not the task at band, e. g. personality clashes. Task conflict (the what: disagreements about the nature of work to be done. Process conflict (the how: disagreements about how work should be organized or accomplished.
