MGT 304 Study Guide - Nonverbal Communication, Kinesics, Proxemics

• School: University of Miami
• Department: Management
• Course: MGT 304
• Professor: George Williamson

Document Summary

Communication: the process of sending and receiving messages with attached meanings. Nature of communication in organizations: source: encodes an intended meaning into a message, receiver: decodes the message into a perceived meaning, noise: any disturbance that disrupts and interferes with the transference of messages. Aspects of effective communication: text: words, intonation: tone of voice, body language: seeing someone in person. Low channel richness: one-way (post memo with new policy), impersonal, fast. High channel richness: two way (email, we can answer back), personal, slow. Employee voice: how okay are managers with lower ranked employees speaking out. Effective communication: intended meaning of the source and perceived meaning of the receiver are the same. Efficient communication: occurs at minimum cost in terms of resources expended. Nonverbal communication: speaking without words (facial expressions, body language, physical gestures) Kinesics: study of gestures and body postures. Proxemics: study of the way space is utilized.