COMMERCE 1BA3 Study Guide - Problem Solving, Job Performance, Role Conflict

• School: McMaster University
• Department: Commerce
• Course: COMMERCE 1BA3
• Professor: Carolyn Capretta

Document Summary

Interpersonal conflict the process that occurs when one person, group, or organizational subunit frustrates the goal attainment of another. Identification with a particular group or class of people can set the stage for organizational conflict. Identifying with the successes of one"s own group and disassociating oneself from out-group failures boosts self-esteem and provides comforting feelings of social solidarity. Interdependence: when individuals or subunits are mutually dependent on each other to accomplish their own goals, the potential for conflict exists. Power if the dependence is not mutual but one-way, the potential for conflict increases. Ambiguous goals, jurisdictions, or performance criteria can lead to conflict. Limited budget money, secretarial support, or lab space can contribute to conflict. It is useful to distinguish among relationship, task and process conflict. Relationship conflict interpersonal tensions among individuals that have to do with their relationship per se, not the task at hand. Task conflict disagreements about the nature of the work to be done.