MANAGMNT 301 Study Guide - Guanxi, Behavioural Sciences, Belongingness
Document Summary
First impressions: 55% how we look, 38% how we sound, 7% what we actually say/do. Emotional intelligence: knowing how to deal with emotions. It"s what makes a good leader: understanding yourself, managing yourself, understanding others, managing others. The 5 components of emotional intelligence at work: self-awareness: ability to understand own emotions and their effect on others, self-regulation: ability to control/redirect impulses & moods. Think before acting: motivation: passion to work for more than just the paycheck. Pursue goals with energy and persistence: empathy: ability to understand emotions of others. Treat them based on emotions: social skills: proficiency in managing relationships, building networks, and ability to find common ground to build rapport. You have to be born with it/born with ability to learn it. In some cases you can straight up learn it but it is very difficult. Classical viewpoint: emphasized finding ways to manage work more efficiently two branches: Worker performance seemed to increase over time.
