Management and Organizational Studies 2181A/B Study Guide - Nominal Group Technique, Group Polarization, Brainstorming

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Victoria Digby

Document Summary

Decision making: the process of developing a commitment to some course of action. The process that involves more than the final decision making process: we want to know how the decisions was reached. Problem: a perceived gap between an existing state and a desired state. Well-structured problem: a problem for which the existing state is clear, the desired state is clear and how to get someone state to the other is fairly obvious. Problems are simple and solutions are of little controversy problems are repetitive and familiar. Decision making process is time consuming and prone to error. Program: a standardized way of solving a problem. Rules, routines, standard operating procedures or rule of thumb. Some programs come from experience and exist only in the head others are more formal. Many problems in orgs are well structured and programmed decision making provide a useful means of solving these problems. Programs only as good as decision-making process.