MGM101H5 Chapter Notes - Chapter 2: Formal System, Theory X And Theory Y, Closed System

• School: UTM
• Department: Management
• Course: MGM101H5
• Professor: Dave Swanston

Document Summary

Scientific management theory: systematic study of relationship between people and tasks for purpose of redesigning the work process to increase efficiency: frederick taylor known for this technique (scientific management techniques should be. Job specialization: process by which division of labour occurs as different employees specialize in different tasks over time increases efficiency and leads to higher organizational performance: creator adam smith specializatio creates higher efficiency and production. Administrative management: study of how to create organizational structure that leads to high efficiency and effectiveness. Bureaucracy: formal system of organization and administration desgined to ensure efficiency and effectiveness. Authority: power to hold people accountable for their actions and to make decisions concerning use of organizational resources. Rules: formal written instructions that specify actions to be taken under different circumstances to achive specific goals. Standard operating procedures (sops): specific sets of written instructions about how to perform certain aspect of task.