MGM101H5 Lecture Notes - Operations Management
25
MGM101H5 Full Course Notes
Verified Note
25 documents
Document Summary
What is important to these markets: flights at the end of the business day, punctuality of the arrival and departure, convenient and speed, reliability, amenities like internet access, business class service, price most of the business travellers are paid by the companies to fly so people chose luxury and convenience over price, accessibility. Inbound logistics (cid:224) operations (cid:224) outbound logistics (cid:224) marketing scales: manufacturing vs. service operations (overtime the economy has changed into a service environment, productivity (do more with less, less cost with greater yield and produce less waste, quality of service, experience, goods provided and how to manage them, competitiveness: lowest cost, highest quality and be the best. Five competitive priorities: cost through the operational decisions of getting cheapest inputs, quality identify the requirements and effective operational strategy to deliver that, flexibility: since there is lack of product differentiation, the companies can do that by introducing customized products, timeliness:
