POLS 2250 Chapter Notes - Chapter 3: Organizational Architecture, Peter Drucker, Frederick Herzberg
10 Feb 2014
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Chapter 3- public administration theory: the humanistic response. Mary parker follet: she rejected the conventional use of raw power in organizations, focuses on two related concepts: circular response and integration, rejected the biological concept of unidirectional stimulus. Relationships are inappropriate: emphasis on shared integration, circular response: people interact with one another in ways that influence both parties. It"s better to motivate employees by appealing to their higher instincts rather than threats. Idea that workers given special attention will experience an increase in morale leading to greater productivity. Landmark work the functions of the executive : an organization is a cooperative system held together by a good communication system. It"s the responsibility of the executive to establish good communication systems. It was the responsibility of management to use the idea of cooperation to harness the informal system to benefit the organization.
