CMN 1148 Study Guide - Midterm Guide: Identity Management, Computer-Mediated Communication, Intercultural Communication

• School: University of Ottawa
• Department: Communication
• Course: CMN 1148
• Professor: Sherry Ferguson

Document Summary

What is communication: the process of acting upon information (someone/something says or does something and others respond with words or actions. ) Human communication: the process of making sense out of the world and sharing it with others. Organizational communication: the process of making sense out of the world and sharing that sense with others in order to achieve mutual goals in organizational contexts. Insights from the communication model: sending and receiving are usually simultaneous, meanings don"t exist in the message but in and among people, environments affect communication, noise affects communication, channels make a difference. Communication misconceptions: not all communication seeks understanding, more communication is not always better (verbal fights, communication will not solve all problems, effective communication is not a natural ability. Culture: the language, values, beliefs, traditions and customs people share and learn. Out-groups: groups of people whom we view as different. Co-culture: a subgroup that is part of an encompassing culture.