AFM 331 Study Guide - Performance Management, Management System, Frozen Food

• School: University of Waterloo
• Department: Accounting & Financial Management
• Course: AFM 331
• Professor: Nancy Vanden Bosch

Document Summary

High quality cheesecakes, bakery products and desserts (15% of revenue) Kitchen management system used for prompt order delivery. Opening of restaurants in high profile locations (marketing) Performance management through centralized and integrated information system. Heavy investments in employee recruitment and training sessions. Proportions are satisfactory and can be saved for later. Provide a dining env. that guarantees highest levels of satisfaction. To provide a high quality dining experience at moderate prices. Low investor confidence due to drop in stock price. Fast food chains 6% incr. in sales. Commitment to performance reviews (healthy food, nutrition info. stress. Large scale of restaurants (170) (compared to boomers) Possible advancements in kitchen suppliers management systems, scm, crm. Excellent atmosphere and customer service (ranked no. 1 in atmosphere) Productivity (scm and central is) votes indexed on locations) Broadest and deepest menu choice across all locations) Assess impact on op and oh in future (high priority risks, issues and opportunities only)