AHSS*1030 Chapter : org beh 1-3.docx
Document Summary
Chapter one: intro to the field of organizational behaviour. The field of organizational behaviour: organizational behaviour study of what people think, feel and do in and around organizations; how organizations interact with their external environment, organizations groups of people who work interdependently toward some purpose. 1: more adaptive and innovative transformation processes prove to better productivity, coordination is vital in the relationships of an organization as challenges are amplified as organizations grow. Intellectual capital includes relationship capital; value derived from an organization"s relationships with customers, suppliers and others who provide added mutual value for the organization: corporate leaders are the keepers of organizational memory. In order to retain intellectual capital, practices include systematically transferring knowledge to other employees in order to change intellectual into structural capital. 2: unlearning ineffective routines will all also assist productivity as procedures that no longer add value can undermine effectiveness.
