COMMERCE 2BC3 Chapter Notes - Chapter 7: Alternative Dispute Resolution, Central Tendency, Constructive Dismissal
4 Mar 2014
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Document Summary
Human resources chapter 7: managing employee engagement and performance. Retention rates among employees are related to retention rates among customers. Voluntary turnover turnover initiated by employees (often whom the company would prefer to keep. ) Involuntary turnover turnover initiated by the organization (often among people who would prefer to stay. ) Job withdrawal is a set of behaviors that dissatisfied individuals enact to avoid the work situation. Progression of withdrawal theory that dissatisfied individuals enact a set of behaviors in succession to avoid their work situation. Job satisfaction a pleasurable feeling that results from the perception that one"s job fulfills or allows for the fulfillment of ones important job values. Different employees have difference views of which values are important. Third important aspect of job satisfaction is perception. Key areas of improvement are recognition, career opportunities, effectiveness of management, development opportunities and compensation and benefits.
