Human Resources Management HRM848 Lecture Notes - Customer Satisfaction, Employee Benefits, Performance Management
11 Mar 2014
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Hrm 848 class notes (class 1 chapters 1, 2) Performance management is process of establishing performance goals and designing interventions and programs to develop employees and improve their performance. Training is one of the ways or interventions through which performance can be improved. Training is the formal and planned efforts to help employees acquire knowledge, skills, and abilities to improve performance in their current job. Development is the formal and planned efforts to help employees acquire knowledge, skills, and abilities to perform future job responsibilities. Training and development are interventions that compose (are part of) performance management. Employee benefits: increased job satisfaction through improved performance training and development builds individual confidence and self-esteem it develops one"s ability to adapt to and cope with changes it establishes a capacity for ongoing learning. Societal benefits: literacy and numeracy training economic stability of society build a learning society: maintain/increase productivity, maintain the canadian standard of living.
