MGM101H5 Chapter Notes - Chapter 13: Customer Service, Operations Management, Process Design
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MGM101H5 Full Course Notes
Verified Note
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Document Summary
Chapter 13 - operations and supply management. operations management goes beyond the ability to control or improve, and focuses on the design and development of such processes as well. The look at the specific tasks that need to accomplished by the organization and orders or sequences them to result in the most effective and efficient work flow. This is similar to the creation of blueprints. Supply chain management interactions lie buying materials from suppliers and coordination of inventory practices (like the just-in-time, jit). They also deal with the distribution/manufacturing of the product to its partners, that sell the product to the customers. refers to the management of the flow of materials, products, information and costs. Includes supply chain management manufacturers and distributors. is all about relationship management because of the interdependencies among suppliers, Product/service management refers to the variety of activities that commence with the design and development of potential new products.
