ITEC 4030 Lecture Notes - Business Process Management, Customer Satisfaction
26 Mar 2014
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Document Summary
Itec 4030 winter 2011 peter khaiter. Lecture 3 principles & tactics of process redesign for e-business jan. Remove valueless activities: different from real value added activities, different from business value added activities. Simplify the process: reduce complexity / remove unnecessary tasks or paperwork, standardize / automate the process. Improvements in time delays, cost, capacity, quality, etc. Squeeze out the waiting time in a process. Tactics: allow for concurrent execution of time-sequential activities, set up closed-loop teams that cross specializations (case work, do not delay core value-adding process (credit check by sales clerk) Let the swiftest / most able enterprise execute. Tactics : insource, outsource, work with new partners. Allow for any time, any place, any way (in shorter time) Tactics : make time and space boundaries more flexible, allow different outcomes through a common process (modular architecture, implement a build-to-order process. Have the physical and electronic parts of the process work in concert with each other.
